Terms & Conditions

1. Hero Discount

a) Hero Client Discount Eligibility
i. Active Military
ii. Veterans (honorably discharged)
iii. First Responders (Firefighters, Police Officers, EMS)
iv. Correctional Officers

b) Discount Offered
i. A 5% discount is applied to the total service package.
ii. Discount only applies when the qualifying individual is the property owner or their spouse.

c) Booking Fee Requirement
i. A $200 non-refundable booking fee is required to reserve a service date.
ii. The booking fee covers the shoot day and video creation.
iii. The fee is deducted from the total service package when the full package is completed.
iv. If a client books a service and work is performed, but they later decline the remainder of the service package, the 5% discount will not apply.

d) Verification
i. Valid documentation must be provided to confirm eligibility.
ii. Snyder Real Estate Media (SREM) will verify documentation via email or in person.

e) Stacking
i. The Hero Client Discount may be combined with other active promotions.

f) Appreciation Note
i. “As a veteran-owned business, we deeply honor those who serve our communities and country. Thank you for your sacrifice and service.”

2. Services Provided

a) Snyder Real Estate Media provides real estate video and media services including:
i. Cinematic Walkthroughs (ground-level property video tours)
ii. Aerial Property Footage (drone-based footage)
iii. Neighborhood Vibe Tours (community and lifestyle features)
iv. Cityscape Showcases (urban lifestyle and local attractions)

b) All services are rendered at the property location specified by the client on the Pre-Service Questionnaire during booking.

3. Scheduling

a) Appointments must be scheduled at least 36 hours in advance via the official scheduling page.
b) For urgent or same-day requests, clients must call directly.
c) A deposit is required to schedule service; this deposit will be applied toward the total cost.
d) If a client cancels and reschedules, the deposit will be applied to the new date.
e) Any party may schedule an appointment only if they have written authorization from the property owner.
f) Written consent must confirm the scheduler is authorized to (1) request services, (2) submit payment, (3) complete the Pre-Service Questionnaire, and (4) allow real estate media services to be conducted on the property.
g) Written consent must be emailed to contact@snyderrealestatemedia.com prior to the appointment.
h) A Pre-Service Questionnaire must be completed after scheduling.

4. Pre-Service Questionnaire

a) The Pre-Service Questionnaire must be completed accurately with up-to-date property details and any relevant information to ensure a successful and efficient shoot.
b) The form must be completed by either the property owner or an authorized individual with written consent from the property owner. See Section 5 for details on written consent.
c) Once completed and signed, a copy will be emailed automatically to both SREM and the individual who submitted the form.

5. Authorization and Written Consent Policy

To ensure legal access to the property and protect all parties involved, Snyder Real Estate Media (SREM) requires written authorization from the property owner only when someone else — such as a real estate agent, property manager, family member, or tenant — is scheduling services on their behalf.

Note: If the property owner schedules the appointment directly, written consent is not required.

a) If someone other than the property owner is scheduling an appointment, the owner must provide written authorization granting that individual permission to act on their behalf.

b) The written consent must include:
i. Full name of the property owner
ii. Property address
iii. Full name of the authorized representative
iv. Property owner’s phone number (for verification purposes)
v. A clear statement granting the representative permission to act on the owner’s behalf

c) The written statement must authorize the representative to:
i. Schedule real estate videography services at the specified property
ii. Complete and sign the Pre-Service Questionnaire on the owner’s behalf
iii. Submit payment on the owner’s behalf (if applicable)
iv. Include the property owner’s signature (if handwritten)
v. Include the date of authorization

d) Example of Valid Written Consent:

I, [Property Owner Name], the legal owner of the property located at [Street, City, State, Zip], hereby authorize [Authorized Individual] to schedule real estate videography services with Snyder Real Estate Media (SREM) for the above-mentioned property. This individual is also authorized to complete the Pre-Service Questionnaire and submit payment on my behalf, if applicable. I can be reached at [Phone Number] to verify this authorization if needed.

Signature: _____________________
Date: _____________________

e) Consent may be submitted via email to contact@snyderrealestatemedia.com. A scanned copy or a clear photo of a handwritten or typed and signed letter is acceptable. Consent may also be physically provided to SREM on the day of service.

f) If valid written consent is not received prior to the scheduled appointment, SREM reserves the right to cancel or postpone the service at its discretion.

6. Video Rendering

a) A proof version of the video will be delivered to the email address listed on the Pre-Service Questionnaire.
b) Upon approval and payment, the final high-resolution video will be delivered.

7. Payment

a) A $200 non-refundable booking fee is required to reserve service. This fee is applied toward the total service package but is separate from the final payment balance.
b) Payment for the remaining balance is due after the proof is delivered but before the final version is released.
c) Accepted payment methods include:
i. Secure electronic payment link (credit/debit card, ACH transfer, or other approved online methods)
ii. Cash (in-person, at or before the time of final delivery)
iii. Checks only if prearranged and fully cleared prior to final delivery
d) Final media will not be released until full payment is received and confirmed.

8. Cancellation / Rescheduling Policy

a) Company-Initiated Cancellations
i. SREM may cancel appointments at its discretion.
ii. A 5% discount will be applied to the next booking if SREM cancels (excluding weather-related issues).
iii. Clients will be notified as soon as possible.

b) Customer-Initiated Cancellations
i. Cancellations within 12 hours may incur a $50 fee deducted from the deposit.
ii. Remaining deposit balance will be refunded.
iii. If a client reschedules, the deposit will be applied to the new date.
iv. Clients with repeated last-minute cancellations may be denied future bookings.

c) Adverse Weather Conditions
i. Appointments may be rescheduled due to unsafe weather.
ii. If temperatures fall below 50°F, appointments may be postponed.
iii. No discounts apply for weather-based reschedules.

9. Aerial Footage Requirements & Client Responsibility

a) Weather & Airspace Compliance
i. Clients must check weather conditions before booking aerial footage.
ii. All drone services comply with FAA Part 107 regulations.
iii. Flights may be restricted due to visibility under 3 miles, high wind (15–20 mph+), precipitation, fog, or other unsafe conditions, and daytime-only operation unless waived by FAA.
iv. If drone flights are prohibited, ground footage may substitute or a refund issued.

b) Neighboring Property Considerations
i. Aerial shots may include adjacent properties.
ii. Clients should evaluate neighboring homes (e.g., ongoing construction, clutter, vehicles).
iii. SREM is not responsible for neighboring property conditions appearing in footage.

c) Client Obligations for Site Readiness
i. Clients must ensure the property is clean, staged (if applicable), and accessible at the scheduled time.
ii. If inaccessible, cluttered, or obstructed, SREM may reschedule and charge a fee.
iii. All access limitations (e.g., gate codes, pets, parking restrictions) must be disclosed in the Pre-Service Questionnaire.

10. Photographic/Video Use & Rights

a) SREM reserves the right to use non-identifying footage for portfolio, promotional, or educational purposes unless clients request otherwise in writing.

11. Media Rights and Usage

a) Clients receive full usage rights for marketing and listing purposes.
b) SREM retains copyright ownership unless otherwise agreed in writing.

12. Liability Disclaimer

a) SREM is not responsible for injury, property damage, or service delays caused by inaccurate information, unsafe or inaccessible locations, or environmental or structural hazards.
b) Clients must provide a safe, legal, and accurate filming environment.

13. Amendments to Terms

a) These Terms & Conditions may be updated at any time. Continued use of services constitutes acceptance of revisions.

14. Governing Law

a) This agreement is governed by and interpreted under the laws of the State of Michigan and Wisconsin.