Terms & Conditions

1. Hero Discount
1.A. Hero Client Discount Eligibility
1.A.i. Active Military
1.A.ii. Veterans (honorably discharged)
1.A.iii. First Responders (Firefighters, Police Officers, EMS)
1.A.iv. Correctional Officers
1.B. Discount Offered
1.B.i. A 5% discount is applied to the total service price.
1.B.ii. If a client books a service and work is performed but later declines the remainder of the service package, the 5% discount will not apply.
1.B.iii. Discount only applies when the qualifying individual is the property owner or their spouse.
1.C. Verification
1.C.i. Valid documentation must be provided to confirm eligibility, subject to review and approval by SREM.
1.C.ii. Snyder Real Estate Media (SREM) will verify documentation via email or in person.
1.D. Stacking
1.D.i. The Hero Client Discount may be combined with other active promotions.
1.E. As a veteran-owned business, we deeply honor those who serve our communities and country. Thank you for your sacrifice and service.
1.F. Discount Limitations
1.F.i. Unless explicitly stated otherwise in writing by Snyder Real Estate Media (SREM), the maximum total discount applied to any booking, including but not limited to Hero Client Discounts, promotional offers, referral incentives, or courtesy adjustments, shall not exceed ten percent (10%) of the total service price.

2. Services Provided
2.A. Snyder Real Estate Media (SREM) provides professional real estate video and media services, including:
2.A.i. Ground Photography
2.A.ii. Drone Photography
2.A.iii. Ground Video
2.A.iv. Drone Video
2.A.v. Neighborhood Vibe Tour
2.A.vi. Cityscape Showcase

2.B. All services are rendered at the property location specified by the client on the Pre-Service Questionnaire during booking.
2.C. Each service is designed to enhance real estate marketing efforts through cinematic visuals, storytelling, and professional-grade production quality tailored to highlight the unique character of every property.
2.D. Owner-Operator Listings (No-Charge Services)
2.D.i. If the Owner of Snyder Real Estate Media (SREM) is acting in the capacity of a licensed real estate agent under an executed Exclusive Right to Sell Listing Agreement for a property, certain SREM media services may be provided to that seller at no additional charge.
2.D.ii. Any media services included at no charge must be explicitly outlined in writing within the executed Exclusive Right to Sell Listing Agreement between the licensed agent and the seller.
2.D.iii. Complimentary services provided under this provision are considered part of the real estate representation agreement and are not separately invoiced.
2.D.iv. The inclusion, scope, and type of complimentary services are solely at the discretion of the licensed agent and must be documented in the listing agreement.
2.D.v. This provision applies only to properties personally listed by the Owner of SREM and does not apply to third-party agents, brokers, referral partners, or independent bookings.
2.E. Separation of Roles
2.E.i. When acting as a licensed real estate agent, the Owner of SREM operates under their real estate brokerage. Media services included within a listing agreement are provided as part of the real estate marketing strategy and not as a separate consumer transaction through SREM.

3. Scheduling
3.A. Appointments must be scheduled at least 36 hours in advance via the official scheduling page.
3.B. For urgent or same-day requests, clients must call directly.
3.C. A non-refundable booking fee is required to schedule service; this will be applied toward the total cost.
3.D. If a client cancels and reschedules, the booking fee will be applied to the new date.
3.E. Any party may schedule an appointment only if they have written consent from the property owner.
3.E.i. See Section 5 for details on written consent

4. Pre-Service Questionnaire
4.A. Purpose
4.A.i. The Pre-Service Questionnaire is a required post-booking form that must be completed after a service has been scheduled through the official SREM service scheduler.
4.A.ii. The purpose of this questionnaire is to collect accurate and detailed information about the property to ensure proper preparation, safe access, and efficient execution of the scheduled services.
4.B. Information Requested
4.B.i. The questionnaire requests essential property details, including but not limited to:
4.B.i.a. Full property address
4.B.i.b. Access instructions (lockboxes, gate codes, parking guidance, etc.)
4.B.i.c. Presence of animals or pets on the property
4.B.i.d. Safety considerations or restricted area
4.B.i.e. Any additional notes relevant to filming or photography
4.B.ii. Accurate and complete information helps SREM deliver the highest quality results while minimizing delays, safety concerns, or missed highlights.
4.C. Completion Requirements
4.C.i. The form must be completed by the property owner or an authorized representative with written consent from the property owner.
4.C.ii. See Section 5 for details regarding written consent requirements.
4.C.iii. The questionnaire must be submitted prior to the scheduled appointment time. Failure to complete the form may result in rescheduling or cancellation.
4.D. Confirmation
4.D.i. Once completed and signed, a copy of the questionnaire will automatically be emailed to both SREM and the individual who submitted the form for recordkeeping and confirmation purposes.

5. Authorization and Written Consent
5.A. If the property owner schedules the appointment directly with Snyder Real Estate Media (“SREM”), written consent is not required.
5.B. To ensure lawful access to the property and protect all parties involved, SREM requires written authorization from the property owner only when someone other than the owner—such as a real estate agent, property manager, family member, or tenant—schedules services on the owner’s behalf.
5.B.i. This requirement ensures SREM is legally authorized to access and photograph the property and protects both the property owner and the requesting party.
5.C. Authorization Requirement
5.C.i. If someone other than the property owner is scheduling an appointment, the property owner must provide written authorization granting that individual permission to act on the owner’s behalf.
5.D. Required Information for Written Consent
5.D.i. The written consent must include the following information.
5.D.i.a. Full legal name of the property owner.
5.D.i.b. Property address.
5.D.i.c. Full legal name of the authorized representative.
5.D.i.d. Property owner’s phone number for verification purposes.
5.D.i.e. A clear statement granting the representative permission to act on the property owner’s behalf.
5.E. Representative’s Authorized Actions
5.E.i. The written consent must authorize the representative to schedule real estate photography and/or videography services at the specified property.
5.E.ii. The written consent must authorize the representative to complete and sign the Pre-Service Questionnaire on the property owner’s behalf.
5.E.iii. The written consent must authorize the representative to submit payment on the property owner’s behalf, if applicable.
5.E.iv. The written consent must include the property owner’s signature, whether handwritten or digital.
5.E.v. The written consent must include the date of authorization.
5.F. Property Owner Media Rights Declaration
5.F.i. The written consent must include a statement indicating whether the property owner does or does not grant SREM permission to retain copyright ownership and to use non-identifying photographs or videos of the property for future marketing, portfolio, educational, or promotional purposes.
5.F.ii. This selection may also be indicated on the Pre-Service Questionnaire.
5.F.iii. Property owners who do not wish SREM to use their media for these purposes may request a formal Media Rights Release Form, which, once signed, forfeits all SREM usage rights to the media.
5.G. Example of Valid Written Consent
5.G.i. “I, [Property Owner Name], the legal owner of the property located at [Street Address, City, State, ZIP], hereby authorize [Authorized Individual Name] to schedule real estate photography and/or videography services with Snyder Real Estate Media (SREM) for the above-mentioned property. This individual is also authorized to complete the Pre-Service Questionnaire and submit payment on my behalf, if applicable.
I may be reached at [Phone Number] to verify this authorization if necessary.
Media Rights Statement: I do / do not grant Snyder Real Estate Media (SREM) permission to retain copyright ownership and use non-identifying photographs or videos of my property for future marketing, portfolio, educational, or promotional purposes.
Signature: ________________________
Date: ________________________
5.H. Submission of Consent
5.H.i. Written consent may be submitted via email to contact@snyderrealestatemedia.com.
5.H.ii. A scanned copy or a clear photo of a handwritten or typed-and-signed document is acceptable.
5.H.iii. Written consent may also be physically provided to SREM on the day of service.
5.I. Failure to Provide Consent
5.I.i. If required written authorization is not provided prior to or at the time of service, SREM reserves the right to cancel, reschedule, or refuse service without liability.
5.I.ii. Any applicable cancellation or rescheduling fees outlined in these Terms and Conditions may apply.

6. Video Rendering
6.A. Proof Delivery
6.A.i. A proof version of the completed video will be delivered to the email address listed on the Pre-Service Questionnaire.
6.A.ii. The proof allows the client to review the video for accuracy and provide feedback prior to final delivery.
6.B. Complimentary Revisions
6.B.i. One (1) round of reasonable revisions is included at no additional charge.
6.B.ii. Revisions may include minor adjustments such as text corrections, small clip swaps (if available), timing refinements, or a music change when feasible.
6.B.iii. Revision requests must be submitted in a single, consolidated response to help ensure an efficient turnaround.
6.C. Additional or Extensive Edits
6.C.i. Additional revision rounds beyond the included round may be subject to an editing fee of $50 per round.
6.C.ii. Requests involving significant restructuring, full re-edits, or re-shoots are not included in the standard service and may require a new agreement and additional fees.
6.D. Creative Style & Expectations
6.D.i. SREM maintains a consistent cinematic editing style aligned with its portfolio and prior work samples.
6.D.ii. By booking services, clients acknowledge familiarity with SREM’s general editing style and creative approach.
6.D.iii. While every effort is made to accommodate reasonable preferences, video production involves creative discretion regarding pacing, shot selection, transitions, and color grading.
6.E. Final Approval & Delivery
6.E.i. Once revisions (if any) are completed and full payment is received, the final high-resolution video will be delivered.
6.E.ii. Final delivery signifies project completion.
6.F. Refund Policy
6.F.i. Due to the time-intensive and creative nature of video production services, refunds are not available once the shoot has been completed and a proof has been delivered.

7. Payment
7.A. Booking Fee Requirement
7.A.i. A non-refundable booking fee is required to reserve a service date with Snyder Real Estate Media (SREM).
7.A.ii. The booking fee secures the scheduled shoot date and covers on-site services and initial media creation.
7.A.iii. The booking fee is applied toward the total service price and is not an additional charge.
7.B. Remaining Balance
7.B.i. Payment of the remaining balance is due after delivery of the media proof and prior to the release of final, high-resolution media.
7.B.ii. SREM reserves the right to withhold final media delivery until full payment is received and confirmed.
7.C. Accepted Payment Methods
7.C.i. Secure electronic payment link, including credit or debit card, ACH transfer, or other approved online payment methods.
7.C.ii. Cash payments accepted in person, at or before the time of final media delivery.
7.C.iii. Checks are accepted only if prearranged in writing and must be fully cleared prior to final media delivery.
7.D. Late or Non-Payment
7.D.i. Failure to submit payment in full within a reasonable timeframe after proof delivery may result in delayed delivery, cancellation of remaining services, or forfeiture of the booking fee at SREM’s discretion.
7.D.ii. Any media delivered prior to full payment remains the property of SREM and may not be used, published, distributed, or transferred until payment is received in full.

8. Cancellation & Rescheduling
8.A. Company-Initiated Cancellations
8.A.i. SREM may cancel appointments at its discretion.
8.A.ii. A 5% discount will be applied to the next booking if SREM cancels (excluding weather-related issues). 8.A.iii. Clients will be notified as soon as possible.
8.B. Customer-Initiated Cancellations
8.B.i. Cancellations within 12 hours may incur a $50 fee deducted from the deposit. 8.B.ii. Remaining deposit balance will be refunded.
8.B.iii. If a client reschedules, the deposit will be applied to the new date.
8.B.iv. Clients with repeated last-minute cancellations may be denied future bookings.
8.C. Adverse Weather Conditions
8.C.i. Appointments may be rescheduled due to unsafe weather. 8.C.ii. If temperatures fall below 50°F, appointments may be postponed.
8.C.iii. No discounts apply for weather-based reschedules.
8.C.iv. SREM strongly encourages clients to schedule services on days with good weather, as clear skies and favorable conditions help ensure the best possible photo and video quality.

9. Aerial Footage Requirements & Client Responsibility
9.A. Weather and Airspace Compliance
9.A.i. All aerial and drone services provided by Snyder Real Estate Media (SREM) are conducted in accordance with Federal Aviation Administration (FAA) Part 107 regulations and all applicable federal, state, and local laws.
9.A.ii. While clients are encouraged to consider weather conditions prior to booking aerial services, all final determinations regarding flight safety, legality, and feasibility are made solely by SREM.
9.A.iii. Drone operations may be restricted or prohibited due to airspace limitations, visibility below three (3) statute miles, sustained or gusting winds exceeding safe operating limits, precipitation, fog, temporary flight restrictions (TFRs), or other unsafe or noncompliant conditions, including daylight-only operation unless otherwise authorized by the FAA.
9.A.iv. If aerial operations are restricted or prohibited on the scheduled service date, SREM may, at its discretion, substitute ground-based footage, reschedule the aerial portion of the service, or issue a partial refund for the aerial component only.
9.B. Neighboring Property Considerations
9.B.i. Aerial footage may incidentally capture portions of adjacent or neighboring properties.
9.B.ii. Clients are responsible for evaluating surrounding properties for conditions that may impact visual presentation, including but not limited to construction activity, vehicles, debris, or visible clutter.
9.B.iii. SREM is not responsible for the appearance, condition, or activities occurring on neighboring properties that may appear in aerial or ground footage.
9.C. Client Obligations for Site Readiness
9.C.i. Clients are responsible for ensuring the property is clean, staged if applicable, accessible, and ready for filming at the scheduled appointment time.
9.C.ii. If the property is inaccessible, obstructed, materially unprepared, or differs significantly from the information provided in the Pre-Service Questionnaire, SREM may, at its discretion, proceed with limited coverage, reschedule the service, or charge an additional fee.
9.C.iii. All access instructions, restrictions, gate codes, pets, parking limitations, or other relevant site conditions must be disclosed accurately in the Pre-Service Questionnaire prior to the scheduled service.

10. Referral Policy
10.A. Eligibility
10.A.i. Licensed real estate brokers, firms, and salespersons may participate in Snyder Real Estate Media’s (SREM) referral program.
10.A.ii. Participation is voluntary and does not affect standard service pricing or processes.
10.B. Referral Tracking & Codes
10.B.i. Referral codes are assigned by the broker or firm to participating agents.
10.B.ii. Clients must provide a valid referral code on the Pre-Service Questionnaire at the time of booking.
10.B.iii. Only referrals submitted with valid codes are eligible for compensation.
10.C. Compensation
10.C.i. Referral compensation is issued only for completed and fully paid services.
10.C.ii. No referral compensation is issued for partially completed services, unpaid invoices, canceled appointments, or declined service packages.
10.C.iii. All referral payments are issued directly to the broker or firm, which is responsible for distributing agent-level referral fees internally.
10.D. Compliance & Ethics
10.D.i. The referral program is fully compliant with all applicable federal and state laws, including RESPA, IRS reporting requirements, and Wisconsin real estate licensing regulations.
10.D.ii. The program adheres to professional ethical standards, transparency requirements, and best practices for referral compensation.
10.D.iii. Participation in the program does not impact client service pricing or obligations.
10.E. Public Disclosure & Access
10.E.i. Details of the referral program may be disclosed to participating brokers, firms, or agents upon request.

11. Media Rights & Usage
11.A. Clients receive full usage rights to all delivered photographs and videos for marketing, listing, and promotional purposes related to the property.
11.B. SREM retains full copyright ownership of all media unless the property owner explicitly states in their written consent or on the Pre-Service Questionnaire that SREM does not have permission to retain ownership or use the media for marketing purposes.
11.C. SREM may use non-identifying footage for portfolio, promotional, or educational purposes only if the property owner has granted permission in their written consent or on the Pre-Service Questionnaire.
11.D. If the property owner indicates that SREM does not have permission to use the media for future marketing, portfolio, promotional, or educational purposes, SREM will respect this restriction and will not use the media.
11.E. Upon client request, SREM can provide and sign a formal Media Rights Release Form, fully forfeiting all SREM usage rights to the media.

13. Amendments to Terms
13.A. These Terms & Conditions may be updated at any time. Continued use of services constitutes acceptance of revisions.

14. Governing Law
14.A. This agreement is governed by and interpreted under the laws of the State in which the services are performed.