Terms & Conditions
13. Amendments to Terms
14. Governing Law
1. Hero Discount
a) Hero Client Discount Eligibility
i. Active Military
ii. Veterans (honorably discharged)
iii. First Responders (Firefighters, Police Officers, EMS)
iv. Correctional Officers
b) Discount Offered
i. A 5% discount is applied to the total service price.
ii. If a client books a service and work is performed but later declines the remainder of the service package, the 5% discount will not apply.
iii. Discount only applies when the qualifying individual is the property owner or their spouse.
c) Verification
i. Valid documentation must be provided to confirm eligibility.
ii. Snyder Real Estate Media (SREM) will verify documentation via email or in person.
d) Stacking
i. The Hero Client Discount may be combined with other active promotions.
e) Appreciation Note
“As a veteran-owned business, we deeply honor those who serve our communities and country. Thank you for your sacrifice and service.”
2. Services Provided
a) Snyder Real Estate Media (SREM) provides professional real estate video and media services, including:
i. Ground Photography
ii. Drone Photography
iii. Ground Video
iv. Drone Video
v. Neighborhood Vibe Tour
vi. Cityscape Showcase
b) All services are rendered at the property location specified by the client on the Pre-Service Questionnaire during booking.
c) Each service is designed to enhance real estate marketing efforts through cinematic visuals, storytelling, and professional-grade production quality tailored to highlight the unique character of every property.
d) As Glen Snyder is a licensed Realtor®, these services are provided at no additional charge to his selling clients when they list their property with him. These marketing services are included as part of his professional responsibilities and are explicitly listed in the Exclusive Right to Sell Agreement under the marketing duties provided to the client.
3. Scheduling
a) Appointments must be scheduled at least 36 hours in advance via the official scheduling page.
b) For urgent or same-day requests, clients must call directly.
c) A deposit is required to schedule service; this deposit will be applied toward the total cost and is non-refundable.
d) If a client cancels and reschedules, the deposit will be applied to the new date.
e) Any party may schedule an appointment only if they have written consent from the property owner.
i. See Section 5 for details on written consent
4. Pre-Service Questionnaire
a) The Pre-Service Questionnaire must be completed accurately with up-to-date property details and any relevant information to ensure a successful and efficient shoot.
b) The form must be completed by either the property owner or an authorized individual with written consent from the property owner.
i. See Section 5 for details on written consent
c) Once completed and signed, a copy will be emailed automatically to both SREM and the individual who submitted the form.
5. Authorization and Written Consent
Note: If the property owner schedules the appointment directly, written consent is not required.
To ensure legal access to the property and protect all parties involved, Snyder Real Estate Media (SREM) requires written authorization from the property owner only when someone else — such as a real estate agent, property manager, family member, or tenant — is scheduling services on their behalf.
This policy ensures our team is legally authorized to access and photograph the property, protecting both the property owner and the requesting party.
Note: If the property owner schedules the appointment directly, written consent is not required.
a) Authorization Requirement
If someone other than the property owner is scheduling an appointment, the owner must provide written authorization granting that individual permission to act on their behalf.
b) Required Information for Written Consent
The written consent must include the following:
i. Full name of the property owner
ii. Property address
iii. Full name of the authorized representative
iv. Property owner’s phone number (for verification purposes)
v. A clear statement granting the representative permission to act on the owner’s behalf
c) Representative’s Authorized Actions
The written consent must authorize the representative to:
i. Schedule real estate videography services at the specified property
ii. Complete and sign the Pre-Service Questionnaire on the owner’s behalf
iii. Submit payment on the owner’s behalf (if applicable)
iv. Include the property owner’s signature (if handwritten)
v. Include the date of authorization
d) Property Owner Media Rights Declaration (Required)
The property owner must include a statement in the written consent indicating whether they do or do not grant SREM permission to retain copyright ownership and use non-identifying photographs or videos of the property for future marketing, portfolio, educational, or promotional purposes. This selection can also be indicated on the Pre-Service Questionnaire.
Property owners who do not wish SREM to use their media for these purposes may request a formal Media Rights Release Form, which, once signed, will forfeit all SREM usage rights to the media.
e) Example of Valid Written Consent
I, [Property Owner Name], the legal owner of the property located at [Street, City, State, Zip], hereby authorize [Authorized Individual] to schedule real estate videography services with Snyder Real Estate Media (SREM) for the above-mentioned property. This individual is also authorized to complete the Pre-Service Questionnaire and submit payment on my behalf, if applicable. I can be reached at [Phone Number] to verify this authorization if needed.
Media Rights Statement: I do / do not grant Snyder Real Estate Media (SREM) permission to retain copyright ownership and use non-identifying photographs or videos of my property for future marketing, portfolio, educational, or promotional purposes.
Signature: _____________________
Date: _____________________
f) Submission of Consent
Consent may be submitted via email to contact@snyderrealestatemedia.com. A scanned copy or a clear photo of a handwritten or typed-and-signed letter is acceptable. Consent may also be physically provided to SREM on the day of service.
g) Failure to Provide Consent
If valid written consent is not received prior to the scheduled appointment, SREM reserves the right to cancel or postpone the service at its discretion.
6. Video Rendering
a) A proof version of the video will be delivered to the email address listed on the Pre-Service Questionnaire.
b) Upon approval and payment, the final high-resolution video will be delivered.
7. Payment
a) Booking Fee Requirement
i. A non-refundable booking fee is required to reserve a service date.
ii. The booking fee covers the shoot day and video creation.
iii. The booking fee is deducted from the total service price.
b) Payment for the remaining balance is due after the media proof is delivered but before the final version is released.
c) Accepted payment methods include:
i. Secure electronic payment link (credit/debit card, ACH transfer, or other approved online methods)
ii. Cash (in-person, at or before the time of final delivery)
iii. Checks only if prearranged and fully cleared prior to final delivery
d) Final media will not be released until full payment is received and confirmed.
8. Cancellation & Rescheduling
a) Company-Initiated Cancellations
i. SREM may cancel appointments at its discretion.
ii. A 5% discount will be applied to the next booking if SREM cancels (excluding weather-related issues).
iii. Clients will be notified as soon as possible.
b) Customer-Initiated Cancellations
i. Cancellations within 12 hours may incur a $50 fee deducted from the deposit.
ii. Remaining deposit balance will be refunded.
iii. If a client reschedules, the deposit will be applied to the new date.
iv. Clients with repeated last-minute cancellations may be denied future bookings.
c) Adverse Weather Conditions
i. Appointments may be rescheduled due to unsafe weather.
ii. If temperatures fall below 50°F, appointments may be postponed.
iii. No discounts apply for weather-based reschedules.
iv. SREM strongly encourages clients to schedule services on days with good weather, as clear skies and favorable conditions help ensure the best possible photo and video quality.
9. Aerial Footage Requirements & Client Responsibility
a) Weather & Airspace Compliance
i. Clients must check weather conditions before booking aerial footage.
ii. All drone services comply with FAA Part 107 regulations.
iii. Flights may be restricted due to visibility under 3 miles, high wind (15–20 mph+), precipitation, fog, or other unsafe conditions, and daytime-only operation unless waived by FAA.
iv. If drone flights are prohibited, ground footage may substitute or a refund may be issued.
b) Neighboring Property Considerations
i. Aerial shots may include adjacent properties.
ii. Clients should evaluate neighboring homes (e.g., ongoing construction, clutter, vehicles).
iii. SREM is not responsible for neighboring property conditions appearing in footage.
c) Client Obligations for Site Readiness
i. Clients must ensure the property is clean, staged (if applicable), and accessible at the scheduled time.
ii. If inaccessible, cluttered, or obstructed, SREM may reschedule and charge a fee.
iii. All access limitations (e.g., gate codes, pets, parking restrictions) must be disclosed in the Pre-Service Questionnaire.
10. Referral Policy
a) Eligibility
i. Licensed real estate brokers, firms, and salespersons may participate in Snyder Real Estate Media’s (SREM) referral program.
ii. Participation is voluntary and does not affect standard service pricing or processes.
b) Referral Tracking & Codes
i. Referral codes are assigned by the broker or firm to participating agents.
ii. Clients must provide a valid referral code on the Pre-Service Questionnaire at the time of booking.
iii. Only referrals submitted with valid codes are eligible for compensation.
c) Compensation
i. Referral compensation is issued only for completed and fully paid services.
ii. No referral compensation is issued for partially completed services, unpaid invoices, canceled appointments, or declined service packages.
iii. All referral payments are issued directly to the broker or firm, which is responsible for distributing agent-level referral fees internally.
d) Compliance & Ethics
i. The referral program is fully compliant with all applicable federal and state laws, including RESPA, IRS reporting requirements, and Wisconsin real estate licensing regulations.
ii. The program adheres to professional ethical standards, transparency requirements, and best practices for referral compensation.
iii. Participation in the program does not impact client service pricing or obligations.
e) Public Disclosure & Access
i. Details of the referral program, including broker and agent participation, are disclosed in the Brokerage Referral Compensation Agreement available upon request.
ii. Clients are not required to participate in the referral program.
11. Media Rights & Usage
a) Clients receive full usage rights to all delivered photographs and videos for marketing, listing, and promotional purposes related to the property.
b) SREM retains full copyright ownership of all media unless the property owner explicitly states in their written consent or on the Pre-Service Questionnaire that SREM does not have permission to retain ownership or use the media for marketing purposes.
c) SREM may use non-identifying footage for portfolio, promotional, or educational purposes only if the property owner has granted permission in their written consent or on the Pre-Service Questionnaire.
d) If the property owner indicates that SREM does not have permission to use the media for future marketing, portfolio, promotional, or educational purposes, SREM will respect this restriction and will not use the media.
e) Upon client request, SREM can provide and sign a formal Media Rights Release Form, fully forfeiting all SREM usage rights to the media.
b) Clients must provide a safe, legal, and accurate filming environment.
13. Amendments to Terms
a) These Terms & Conditions may be updated at any time. Continued use of services constitutes acceptance of revisions.
14. Governing Law
a) This agreement is governed by and interpreted under the laws of the States of Michigan and Wisconsin.
