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1. Hero Discount

1.A. Hero Client Discount Eligibility
1.A.i. The Hero Client Discount is available to individuals who meet one of the following criteria:
1.A.i.a. Active Military
1.A.i.b. Veterans (honorably discharged)
1.A.i.c. First Responders (including Firefighters, Police Officers, and Emergency Medical Services personnel)
1.A.i.d. Correctional Officers

1.B. Discount Application
1.B.i. A five percent (5%) discount is applied to the total service price.
1.B.ii. The discount applies only when the qualifying individual is the property owner or the property owner’s spouse.

1.C. Verification Requirements
1.C.i. Valid documentation must be provided to confirm eligibility and is subject to review and approval by Snyder Real Estate Media (SREM).
1.C.ii. SREM reserves the right to verify eligibility documentation via email or in person prior to applying the discount.

1.D. Discount Stacking
1.D.i. The Hero Client Discount may be combined with other active promotions or incentives.

1.E. Acknowledgment
1.E.i. As a veteran-owned business, SREM honors and appreciates the service and sacrifice of military personnel, veterans, and first responders.

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2. Services Provided

2.A. Scope of Services
2.A.i. Snyder Real Estate Media (SREM) provides professional real estate video and media services, including:
2.A.i.a. Ground Photography
2.A.i.b. Drone Photography
2.A.i.c. Ground Video
2.A.i.d. Drone Video
2.A.i.e. 360° Virtual Walkthrough
2.A.i.f. Floor Plans

2.B. Service Location
2.B.i. All services are rendered at the property location specified by the client on the Pre-Service Questionnaire during booking.

2.C. Service Quality & Expectations
2.C.i. Each service is designed to enhance real estate marketing efforts through cinematic visuals, storytelling, and professional-grade production quality tailored to highlight the unique character of each property.
2.C.ii. SREM does not guarantee specific visual outcomes or results due to variables outside of its control, including but not limited to property condition, lighting, weather, and surrounding environment.

2.D. Owner-Operator Listings (No-Charge Services)
2.D.i. If the Owner (Glendon Snyder) of Snyder Real Estate Media (SREM) is acting in the capacity of a licensed real estate agent under an executed Exclusive Right to Sell Listing Agreement for a property, certain SREM media services may be provided to that seller at no additional charge.
2.D.ii. Any media services included at no charge must be explicitly outlined in writing within the executed Exclusive Right to Sell Listing Agreement between the licensed agent and the seller.
2.D.iii. Complimentary services provided under this provision are considered part of the real estate representation agreement and are not separately invoiced.
2.D.iv. The inclusion, scope, and type of complimentary services are rendered at the discretion of SREM.
2.D.v. This provision applies only to properties personally listed by the Owner of SREM and does not apply to properties listed by third-party agents, brokers, referral partners, or independent bookings.

2.E. Separation of Roles
2.E.i. When acting as a licensed real estate agent, the Owner of SREM operates under their real estate brokerage.
2.E.ii. Media services included within a listing agreement are provided as part of the real estate marketing strategy and not as a separate consumer transaction through SREM.

2.F. Service Area & Travel
2.F.i. SREM shall provide services within thirty (30) miles of its Standard Operating Area (“SOA”) without a travel fee.
2.F.ii. The SOA is defined as the following location:
2.F.ii.a. La Crosse City Hall: 400 La Crosse Street, La Crosse, Wisconsin 54601
2.F.iii. The Client shall be responsible for a travel fee of $1.00 per mile for mileage exceeding sixty (60) total miles of round-trip travel.
2.F.iv. Mileage shall be calculated on a round-trip basis, commencing and terminating at the SOA, and shall be determined using Google Maps or a substantially similar digital mapping service. Mileage shall be calculated using the most precise available digital mapping measurement without discretionary rounding.
2.F.v. All travel fees are due and payable in full prior to final delivery of any media.

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3. Scheduling

3.A. Appointment Scheduling Requirements
3.A.i. All appointments must be scheduled through Snyder Real Estate Media’s (“SREM”) official online booking and scheduling platform.
3.A.ii. An appointment is not considered reserved, confirmed, or guaranteed until the required booking payment has been successfully received and processed.
3.A.iii. Submission of a booking request does not constitute a confirmed appointment under any circumstance.

3.B. Booking Payment Requirement
3.B.i. SREM operates under a booking payment and final balance payment model for standard services. The required booking payment amount will be displayed during the scheduling process or otherwise communicated by SREM prior to appointment confirmation.
3.B.ii. The required booking payment secures the scheduled production time and covers initial project expenses, including but not limited to preparation, travel allocation, equipment use, on-site production, photography, videography, editing, post-production, and creation of the proof version.
3.B.iii. No appointment will be scheduled, reserved, or performed without successful receipt of the required booking payment.
3.B.iv. The remaining balance shall become due in accordance with Sections 6.E (Final Approval, Remaining Balance & Delivery) and 7 (Payment).

3.C. Alternative Payment Arrangements
3.C.i. SREM’s standard payment structure consists of a booking payment collected at scheduling and a remaining balance due prior to final media delivery.
3.C.ii. Any alternative payment arrangement outside of SREM’s standard payment structure must be explicitly approved by SREM in writing prior to appointment confirmation.
3.C.iii. Approved alternative arrangements may include modified payment schedules or alternative payment methods, but only under terms established by SREM in writing.
3.C.iv. SREM is under no obligation to offer or approve any alternative payment arrangement.

3.D. Rescheduling
3.D.i. Rescheduling requests do not alter the payment requirement or payment status of a booking.
3.D.ii. If rescheduling is approved, any booking payment already received will be applied toward the rescheduled appointment date, subject to availability.
3.D.iii. Additional fees may apply for late rescheduling as outlined in Section 8.

3.E. Scheduling on Behalf of Property Owner
3.E.i. Authorization requirements for third-party bookings are governed exclusively by Section 5.
3.E.ii. Written consent from the property owner is required prior to service if the owner is not the booking party.

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4. Pre-Service Questionnaire

4.A. Purpose
4.A.i. The Pre-Service Questionnaire is a required post-booking form that must be completed after a service has been scheduled through the official SREM service scheduler.
4.A.ii. The purpose of this questionnaire is to collect accurate and detailed information about the property to ensure proper preparation, safe access, and efficient execution of the scheduled services.

4.B. Information Requested
4.B.i. The questionnaire requests essential property details, including but not limited to:
4.B.i.a. Full property address
4.B.i.b. Access instructions (lockboxes, gate codes, parking guidance, etc.)
4.B.i.c. Presence of animals or pets on the property
4.B.i.d. Safety considerations or restricted areas
4.B.i.e. Any additional notes relevant to filming or photography
4.B.ii. Accurate and complete information helps SREM deliver the highest quality results while minimizing delays, safety concerns, or missed highlights.

4.C. Completion Requirements
4.C.i. The form must be completed by the property owner or an authorized representative with written consent from the property owner.
4.C.ii. See Section 5 for details regarding written consent requirements.
4.C.iii. The questionnaire must be submitted prior to the scheduled appointment time. Failure to complete the form may result in rescheduling or cancellation.

4.D. Confirmation
4.D.i. Once completed and signed, a copy of the questionnaire will automatically be emailed to both SREM and the individual who submitted the form for recordkeeping and confirmation purposes.

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5. Authorization and Written Consent

5.A. When Written Consent Is Not Required
5.A.i. If the property owner schedules the appointment directly with Snyder Real Estate Media (SREM), written consent is not required.

5.B. When Written Consent Is Required
5.B.i. Written consent is required when any individual other than the property owner—such as a real estate agent, property manager, family member, or tenant—schedules services on the owner’s behalf.
5.B.ii. This requirement ensures SREM is legally authorized to access and photograph the property and protects both the property owner and the requesting party.

5.C. Example of Required Written Consent
5.C.i. “I, [Property Owner Name], the legal owner of the property located at [Street Address, City, State, ZIP], hereby authorize [Authorized Individual Name] to schedule real estate photography and/or videography services with Snyder Real Estate Media (SREM) on my behalf for the above-mentioned property.

I authorize this individual to communicate with SREM regarding the scheduled services, make scheduling-related decisions, complete the Pre-Service Questionnaire, provide necessary property information, coordinate access instructions, and submit payment on my behalf, if applicable.

I acknowledge that I have reviewed and agree to the Terms & Conditions outlined by Snyder Real Estate Media (SREM), available at https://snyderrealestatemedia.com/legal. I understand that all services scheduled on my behalf are subject to these Terms & Conditions, including applicable policies regarding scheduling, payment, cancellations, refunds, media rights, property access, and service limitations.

Media Rights Statement: I do/do not (pick one) grant Snyder Real Estate Media (SREM) permission to use non-identifying photographs, videos, aerial footage, virtual walkthroughs, floor plans, or other media created for my property for portfolio, website, social media, advertising, educational, or promotional purposes.

I may be reached at [Phone Number] to verify this authorization if necessary.

Signature: ________________________
Date: ________________________”

5.D. Authorization Requirement
5.D.i. The property owner must provide written authorization granting the representative permission to act on their behalf prior to or at the time of service.
5.D.ii. The authorized representative may only schedule services and provide information to SREM within the authority granted by the property owner’s written consent.
5.D.iii. The property owner remains responsible for ensuring that all information provided to SREM is accurate and that all applicable SREM Terms & Conditions are reviewed and accepted prior to services being performed.

5.E. Required Information for Written Consent
5.E.i. Written consent must include the following:
5.E.i.a. Full legal name of the property owner
5.E.i.b. Property address
5.E.i.c. Full legal name of the authorized representative
5.E.i.d. Property owner’s phone number for verification purposes
5.E.i.e. A clear statement granting the representative permission to act on the property owner’s behalf
5.E.i.f. Confirmation that the property owner has reviewed and agrees to the Snyder Real Estate Media (SREM) Terms & Conditions located at https://snyderrealestatemedia.com/legal.

5.F. Authorized Actions of Representative
5.F.i. Written consent must authorize the representative to schedule real estate photography and/or videography services at the specified property.
5.F.ii. Written consent must authorize the representative to complete and sign the Pre-Service Questionnaire on the property owner’s behalf.
5.F.iii. Written consent must authorize the representative to submit payment on the property owner’s behalf when payment is submitted by someone other than the property owner.
5.F.iv. Written consent must include the property owner’s signature, whether handwritten or digital.
5.F.v. Written consent must include the date of authorization.

5.G. Media Rights Declaration
5.G.i. The Pre-Service Questionnaire or written consent process shall provide the property owner an opportunity to grant or deny SREM permission to use non-identifying photographs, videos, aerial footage, virtual walkthroughs, floor plans, or other media created for the property for portfolio, website, social media, advertising, educational, or promotional purposes.
5.G.ii. This selection may also be indicated on the Pre-Service Questionnaire.

5.H. Submission of Written Consent
5.H.i. Written consent may be submitted via email to contact@snyderrealestatemedia.com.
5.H.ii. A scanned copy or clear photo of a handwritten or digitally signed document is acceptable.
5.H.iii. Written consent may also be provided to SREM at or before the scheduled appointment time.

5.I. Failure to Provide Consent
5.I.i. If required written authorization is not provided prior to or at the time of service, SREM reserves the right to cancel, reschedule, or refuse service without liability.
5.I.ii. Any applicable cancellation or rescheduling fees outlined in these Terms & Conditions may apply.

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6. Video Rendering

6.A. Proof Delivery
6.A.i. A proof version of the completed video will be delivered to the email address listed on the Pre-Service Questionnaire.
6.A.ii. The proof allows the client to review the video for accuracy and provide feedback prior to final delivery.

6.B. Complimentary Revisions
6.B.i. One (1) round of reasonable revisions is included at no additional charge.
6.B.ii. Revisions may include minor adjustments such as text corrections, small clip swaps (if available), timing refinements, or a music change when feasible.
6.B.iii. Revision requests must be submitted in a single, consolidated response to help ensure an efficient turnaround.

6.C. Additional or Extensive Edits
6.C.i. Additional revision rounds beyond the included round may be subject to an editing fee of $50 per round.
6.C.ii. Requests involving significant restructuring, full re-edits, or re-shoots are not included in the standard service and may require a new agreement and additional fees.
6.C.iii. Approval of any additional edits, revision requests, or re-edit work shall be at the sole discretion of SREM.

6.D. Creative Style, Effort & Expectations
6.D.i. SREM uses commercially reasonable professional efforts in every project to deliver high-quality, cinematic real estate media tailored to each property. Every shoot is approached with care, intention, and attention to detail to present the property in its best possible light.
6.D.ii. While SREM strives to align with client expectations, all media is subject to creative interpretation, including but not limited to shot selection, composition, pacing, lighting conditions, and editing style. These elements are determined through professional judgment to achieve the strongest overall visual result.
6.D.iii. By booking services, the client acknowledges that results may vary based on property conditions and environmental factors, and that final creative decisions are made by SREM within its professional standards.
6.D.iv. Any reasonable adjustments or revisions must be submitted in accordance with the revision policy outlined in Section 6.B. No specific visual outcome beyond the agreed revision process is guaranteed.

6.E. Final Approval, Remaining Balance & Delivery
6.E.i. After the proof version has been delivered, the client may review the completed project and submit any included revision requests outlined in Section 6.B.
6.E.ii. Once the client approves the completed media, or once included revisions have been completed, the remaining balance becomes due.
6.E.iii. Final high-resolution media files will be delivered only after full payment, including any applicable travel fees, mileage fees, additional editing fees, or other outstanding charges, has been received and successfully processed.
6.E.iv. Submission of final payment constitutes the client's acceptance of the completed project following the review and revision process and authorizes SREM to deliver the final high-resolution media.

6.F. Refund Eligibility
6.F.i. Refund eligibility related to video production services is governed by Section 9 (Refund Policy), with cancellation-related eligibility determined according to Section 8 (Cancellation & Rescheduling).

6.G. Turnaround Time
6.G.i. SREM strives to deliver media proofs within one (1) to three (3) business days following the completion of the scheduled service. Estimated turnaround times displayed on individual services represent typical delivery periods and are not guaranteed unless expressly stated otherwise in writing.
6.G.ii. Turnaround times may vary due to factors including, but not limited to, workload, project complexity, weather conditions, technical issues, travel requirements, requests for additional editing, client responsiveness, or other unforeseen circumstances.
6.G.iii. Any turnaround times displayed on SREM's website, advertisements, quotations, service descriptions, or other marketing materials are estimates only and may be modified by SREM at its sole discretion. Such estimates do not create a contractual guarantee of delivery by a specific date or time.
6.G.iv. SREM shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from delays in media delivery.

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7. Payment

7.A. Booking Payment
7.A.i. SREM requires a booking payment at the time of scheduling to reserve production time and initiate project preparation. The booking payment is applied toward the total service price.
7.A.ii. The booking payment covers costs associated with reserving production time, scheduling allocation, preparation, travel planning, equipment availability, and administrative expenses related to the scheduled appointment.
7.A.iii. Refund eligibility for cancellations, rescheduling requests, and appointment changes is governed exclusively by Section 8 (Cancellation & Rescheduling) and Section 9 (Refund Policy).
7.A.iv. By submitting payment and scheduling an appointment, the client acknowledges that SREM has reserved production availability specifically for their project and that cancellation policies apply based on the timing of the cancellation request.

7.B. Final Balance Payment
7.B.i. After the proof version has been reviewed and any included revisions under Section 6.B have been completed, the remaining balance becomes due before final media delivery.
7.B.ii. SREM reserves the right to withhold final media delivery until all outstanding balances and applicable fees have been paid in full.
7.B.iii. Failure to complete final payment may result in suspension of delivery of final media files.

7.C. Travel & Additional Fees
7.C.i. Any applicable travel fees, mileage charges, additional editing fees, or approved add-on services must be paid in full before final media delivery.
7.C.ii. SREM is not obligated to release final deliverables until all outstanding charges have been satisfied.

7.D. Payment Processing
7.D.i. Payments must be completed through SREM’s approved payment methods.
7.D.ii. A payment is not considered received until successfully processed and cleared.
7.D.iii. SREM reserves the right to delay services or delivery until payment obligations have been fulfilled.

7.E. Outstanding Balances & Project Retention
7.E.i. SREM will retain completed proof media for up to ninety (90) calendar days following proof delivery while awaiting final payment.
7.E.ii. If the remaining balance has not been paid within ninety (90) calendar days, SREM may archive or permanently delete the project without further notice.
7.E.iii. Any restoration of archived media, if available, may be subject to additional administrative or editing fees.

7.F. Discounts
7.F.i. Eligible discounts are calculated from the total service price and are applied to the Final Delivery Payment only. The Booking Payment is not reduced by promotional discounts and remains due in full at the time of booking.
7.F.ii. If multiple discounts or promotions are offered, they may be combined only when expressly permitted by Snyder Real Estate Media. Unless otherwise stated, the combined value of all discounts and promotions shall not exceed ten percent (10%) of the total service price.
7.F.iii. Discounts have no cash value, are non-transferable, and cannot be redeemed for cash, credit, or refunds. Any discount amount exceeding the Final Balance is forfeited.

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8. Cancellation & Rescheduling

8.A. Company-Initiated Cancellations
8.A.i. Snyder Real Estate Media ("SREM") reserves the right to cancel, postpone, reschedule, or modify any appointment when necessary due to safety concerns, severe weather, legal restrictions, equipment failure, illness, emergencies, client misrepresentation, property access issues, or other circumstances beyond SREM's reasonable control.
8.A.ii. When reasonably possible, SREM will provide prompt notice of any cancellation or rescheduling and will make reasonable efforts to coordinate a new appointment date and time with the client.
8.A.iii. If SREM is unable to perform the scheduled services, the client's available remedies, including any applicable refund or rescheduling options, shall be determined in accordance with Section 9 (Refund Policy).
8.A.iv. SREM shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the cancellation, postponement, rescheduling, or modification of an appointment, including but not limited to marketing delays, listing delays, missed deadlines, lost profits, or other business losses.

8.B. Customer-Initiated Cancellations & Rescheduling
8.B.i. This section applies to all customer-initiated appointment cancellations, changes, and rescheduling requests.
8.B.ii. Cancellations made more than twenty-four (24) hours before the scheduled appointment time are eligible for a full refund of payments received, provided that services have not already begun and no non-refundable expenses have been incurred by SREM.
8.B.iii. Cancellations made within twenty-four (24) hours of the scheduled appointment time are subject to a one hundred dollar ($100) cancellation fee.
8.B.iv. After deduction of the applicable cancellation fee, any remaining refundable balance will be returned to the original payment method.
8.B.v. If a cancellation within twenty-four (24) hours occurs due to an emergency or unforeseen circumstance, the client may request to reschedule the appointment instead of receiving a refund. Rescheduled appointments are subject to SREM availability and must be arranged directly with SREM through email or personal communication.
8.B.vi. When an eligible emergency reschedule is approved, the client will not be required to submit an additional booking payment. The original payment will be applied toward the rescheduled appointment.
8.B.vii. Approved rescheduled appointments must be completed within sixty (60) calendar days of the original appointment date unless otherwise approved by SREM in writing.
8.B.viii. Unused service credits may be transferred to another individual, including a property owner, real estate agent, family member, or other designated recipient, provided the transferred service remains consistent with the originally purchased services and all applicable scheduling requirements are met.
8.B.ix. Failure to provide access, failure to appear, inability to complete the shoot due to inaccurate or incomplete client-provided information, or refusal to proceed after SREM arrives at the property may be treated as a cancellation after arrival and governed by Section 9 (Refund Policy).

8.C. Weather & Operating Conditions
8.C.i. SREM reserves sole discretion to determine whether weather, lighting, or environmental conditions are suitable for safe and effective operation.
8.C.ii. Weather or environmental conditions that impact visual outcomes do not automatically qualify for a refund. Any refund eligibility shall be determined according to Section 9 (Refund Policy).
8.C.iii. If SREM determines conditions are unsafe or unsuitable, the appointment may be:
8.C.iii.a. Rescheduled at no additional charge, or
8.C.iii.b. Partially completed, with any remaining services rescheduled at a mutually agreed upon date and time, subject to availability.

8.D. Aerial (Drone) Limitations
8.D.i. Drone operations are subject to FAA regulations, airspace restrictions, Temporary Flight Restrictions (TFRs), and environmental conditions.
8.D.ii. SREM does not guarantee aerial coverage at any property.
8.D.iii. If aerial services cannot be completed due to legal, safety, or environmental limitations, SREM may:
8.D.iii.a. Substitute comparable ground-based footage,
8.D.iii.b. Reschedule the aerial portion, or
8.D.iii.c. Issue a partial refund strictly limited to the aerial portion of the service, subject to the refund provisions outlined in Section 9 (Refund Policy).
8.D.iv. Inability to complete aerial services does not constitute grounds for cancellation of the full service.

8.E. Refund Eligibility Reference
8.E.i. Refund eligibility, limitations, and refund procedures are governed exclusively by Section 9 (Refund Policy).
8.E.ii. Cancellation approval does not automatically guarantee a refund unless the circumstances meet the requirements outlined within these Terms & Conditions.
8.E.iii. Clients acknowledge that cancellation policies and refund policies are separate provisions and must be reviewed together before booking services.

8.F. Booking Acknowledgment
8.F.i. By booking services, the client acknowledges that:
8.F.i.a. Services are reserved based on production time,
8.F.i.b. Payment status and the timing of the cancellation request govern eligibility for refunds, cancellation fees, and rescheduling options.
8.F.i.c. SREM’s scheduling capacity is allocated exclusively upon booking confirmation.

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9. Refund Policy

9.A. General Refund Policy
9.A.i. Snyder Real Estate Media (“SREM”) provides custom professional photography, videography, and media production services that require reserved production time, preparation, equipment allocation, travel, and post-production efforts.
9.A.ii. Due to the customized nature of these services, refunds are limited and are only available under the specific circumstances outlined within these Terms & Conditions.
9.A.iii. By booking services with SREM, the client acknowledges that appointment times are reserved exclusively for their project and may prevent SREM from accepting other work during that scheduled period.

9.B. Refunds Prior to Service Completion
9.B.i. Refund eligibility before completion of services is determined according to the cancellation and rescheduling provisions outlined in Section 8.
9.B.ii. Approved refunds resulting from eligible cancellations will be issued after deduction of any applicable cancellation fees, administrative costs, payment processing fees, travel expenses, or other expenses already incurred by SREM.
9.B.iii. Refunds will be issued using the original payment method when available and may require reasonable processing time.
9.B.iv. Cancellations made within twenty-four (24) hours of the scheduled appointment are not eligible for a full refund unless otherwise approved by SREM. Clients may instead request an emergency reschedule subject to availability as outlined in Section 8.B.

9.C. Completed Services & Delivered Media
9.C.i. Once SREM has completed the scheduled on-site services and delivered the proof version of the project, the booking payment shall be deemed fully earned and non-refundable because it represents completed production services, editing, creation of the proof media, and reserved production resources. Any remaining balance due under Section 7 remains payable before final media delivery.
9.C.ii. Client dissatisfaction based solely on creative preference, editing style, composition, pacing, music selection, property appearance, lighting, weather, or surrounding conditions does not qualify for a refund. Clients are provided one (1) complimentary round of revisions as outlined in Section 6.B before final approval.
9.C.iii. Clients are provided the revision opportunities outlined in Section 6.B to address reasonable corrections or adjustments.

9.D. Partial Refunds
9.D.i. Partial refunds may only be considered for specific services or portions of services that SREM is unable to provide.
9.D.ii. Examples may include:
9.D.ii.a. Drone services that cannot be completed due to FAA restrictions, airspace limitations, unsafe conditions, or environmental factors;
9.D.ii.b. Technical failures preventing completion of a specific paid deliverable;
9.D.ii.c. Other situations approved by SREM.
9.D.iii. Partial refunds will only apply to the undelivered portion of the service and do not include completed work, reserved production time, travel, preparation, or editing already performed.

9.E. Non-Refundable Circumstances
9.E.i. Refunds are not available for:
9.E.i.a. Creative differences when SREM has delivered services consistent with professional standards;
9.E.i.b. Property condition, staging, cleanliness, landscaping, lighting, weather, or environmental limitations;
9.E.i.c. Delays or limitations caused by inaccurate information, unavailable access, pets, occupants, or failure to properly prepare the property;
9.E.i.d. Client preference changes after services have begun;
9.E.i.e. Failure to provide timely feedback, approval, or communication.

9.F. SREM-Initiated Refunds
9.F.i. If SREM determines that a project cannot reasonably be completed, SREM may provide a full refund, partial refund, or rescheduled service depending on the circumstances.
9.F.ii. SREM’s maximum refund obligation shall not exceed the amount paid by the client for the affected service.

9.G. Refund Requests
9.G.i. All refund requests must be submitted in writing to: contact@snyderrealestatemedia.com
9.G.ii. Refund requests must include:
9.G.ii.a. Client name;
9.G.ii.b. Property address;
9.G.ii.c. Appointment date;
9.G.ii.d. Reason for requesting a refund;
9.G.ii.e. Any supporting information.
9.G.iii. SREM will review each request according to these Terms & Conditions and respond within a reasonable timeframe.

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10. Drone & Aerial Operations

10.A. Legal & Regulatory Compliance
10.A.i. All aerial and drone services provided by Snyder Real Estate Media (SREM) comply fully with FAA Part 107 regulations and all applicable federal, state, and local laws.
10.A.ii. SREM retains sole authority over all flight operations to ensure compliance with laws, regulations, and safety standards.
10.A.iii. Drone operations will not violate airspace restrictions, Temporary Flight Restrictions (TFRs), or other legal limitations.

10.B. Weather, Visibility & Environmental Limitations
10.B.i. Drone operations are subject to environmental conditions including wind, gusts, precipitation, temperature, visibility, and lighting.
10.B.ii. SREM may delay, modify, or cancel drone operations if conditions are unsafe or non-compliant.
10.B.iii. Environmental limitations do not automatically qualify a client for a full-service refund. Any refund eligibility shall be determined according to Section 9 (Refund Policy).

10.C. Airspace & Operational Restrictions
10.C.i. Some properties may be within restricted or controlled airspace, near airports, helipads, or other sensitive locations.
10.C.ii. Operations in such areas may require authorization or may be prohibited entirely.
10.C.iii. SREM is not responsible for delays, limitations, or inability to perform aerial services due to airspace restrictions or denied flight authorizations.
10.C.iv. Clients are not guaranteed aerial footage at any location.

10.D. Operational Adjustments & Partial Coverage
10.D.i. If aerial services cannot be completed due to legal, safety, or environmental limitations, SREM may, at its discretion:
10.D.i.a. Substitute comparable ground-based footage
10.D.i.b. Reschedule the aerial portion of the service
10.D.i.c. Issue a partial refund limited to the aerial portion of the service only, subject to the refund provisions outlined in Section 9 (Refund Policy).
10.D.ii. Inability to perform aerial services does not automatically constitute grounds for cancellation or refund of the full service. Any applicable refund determination shall be governed by Section 9 (Refund Policy).
10.D.iii. If the property is inaccessible, obstructed, unsafe, or materially unprepared, SREM may proceed with limited coverage, reschedule the service, or apply additional fees at its discretion.

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11. Monthly Community Giveaway

11.A. Program Overview
11.A.i. The Monthly Community Giveaway (“Promotion”) is a promotional sweepstakes operated by Snyder Real Estate Media (SREM) for general marketing and brand awareness purposes.
11.A.ii. The Promotion is free to enter and no purchase, payment, or service booking is required.
11.A.iii. The Promotion is not conditioned on referrals, transactions, or any real estate-related activity.
11.A.iv. This Promotion is intended to comply with all applicable federal, state, and local laws, rules, and regulations governing advertising, promotions, and consumer protection.

11.B. Eligibility
11.B.i. The Promotion is open only to legal residents of the United States who are at least eighteen (18) years of age at the time of entry.
11.B.ii. Void where prohibited or restricted by law.
11.B.iii. Employees, owners, contractors, affiliates, immediate family members, and members of the same household of Snyder Real Estate Media (SREM) are not eligible to enter or win.
11.B.iv. Participation constitutes the entrant's agreement to comply with these Official Promotion Rules and all decisions made by SREM, which shall be final and binding in all matters relating to the Promotion.

11.C. Entry Method
11.C.i. Entries must be submitted through the official Snyder Real Estate Media (SREM) website using the designated Monthly Community Giveaway entry form.
11.C.ii. Each entry must include:
11.C.ii.a. Full name
11.C.ii.b. Valid email address
11.C.ii.c. Valid phone number
11.C.iii. Limit one (1) entry per individual per Entry Period unless otherwise expressly stated by SREM.
11.C.iv. No purchase, payment, referral, or service booking is required to enter or win.
11.C.v. Entries that are incomplete, inaccurate, duplicated, fraudulent, generated by automated means, or otherwise determined by SREM to violate these Terms may be disqualified.

11.D. Entry Period
11.D.i. Each Entry Period begins on the first (1st) day of each calendar month at 12:00 AM Central Time.
11.D.ii. Each Entry Period ends on the last day of the month at 11:59 PM Central Time.
11.D.iii. Entries submitted outside the Entry Period will not be included in the drawing.

11.E. Winner Selection
11.E.i. One (1) winner will be selected at random from all eligible entries received during the Entry Period.
11.E.ii. The drawing will be conducted shortly after the Entry Period closes.
11.E.iii. Odds of winning depend on the total number of eligible entries received.

11.F. Winner Notification
11.F.i. The selected winner will be notified using the contact information provided during entry, including email and/or telephone.
11.F.ii. The selected winner must respond within seven (7) calendar days of the initial notification unless otherwise specified by SREM.
11.F.iii. If the selected winner cannot be contacted, fails to respond within the required time, is determined to be ineligible, refuses the Prize, or fails to comply with these Terms, SREM may disqualify that entrant and randomly select an alternate winner.

11.G. Prize
11.G.i. One (1) eligible winner will receive one (1) Snyder Real Estate Media Total Package ("Prize").
11.G.ii. The Prize:
11.G.ii.a. Consists solely of the services included within SREM's Total Package as offered at the time the Prize is redeemed.
11.G.ii.b. May be used by the winner or transferred to another eligible individual.
11.G.ii.c. Is not redeemable for cash, credit, or cash equivalent.
11.G.ii.d. Has no independent cash value.
11.G.ii.e. Is not compensation, a commission, a referral fee, or consideration for any real estate transaction or business activity.
11.G.ii.f. Is subject to SREM's service area, scheduling availability, operational policies, and these Terms & Conditions.
11.G.ii.g. The approximate retail value ("ARV") of the Prize shall be based on SREM's published pricing for the applicable package at the time the winner is selected.

11.H. Prize Terms
11.H.i. The Prize must be redeemed within one hundred eighty (180) calendar days after the winner is notified unless otherwise stated by SREM.
11.H.ii. The Prize may only be redeemed for services provided directly by SREM.
11.H.iii. The Prize is valid only for eligible properties located within SREM's standard service area. Properties located outside the standard service area may be eligible upon payment of applicable travel fees in accordance with these Terms & Conditions.
11.H.iv. Redemption is subject to SREM's scheduling availability and all standard booking requirements.
11.H.v. Add-on services, upgrades, travel fees, mileage charges, or services not included within the awarded package remain the responsibility of the recipient.
11.H.vi. SREM reserves the right to substitute the Prize with another service package of equal or greater value if the advertised Prize becomes unavailable for operational or business reasons.
11.H.vii. Any federal, state, or local taxes arising from acceptance or use of the Prize are solely the responsibility of the winner.

11.I. General Conditions
11.I.i. No purchase, payment, referral, or service booking is required to enter or win.
11.I.ii. A purchase or booking does not increase the odds of winning.
11.I.iii. Entry into the Promotion does not establish a client relationship, agency relationship, brokerage relationship, or contractual obligation between the entrant and SREM.
11.I.iv. By entering, participants grant SREM permission to administer the Promotion and contact them regarding the Promotion.
11.I.v. Except where prohibited by law, winners agree that SREM may publicly announce the winner's first name, last initial, city, and state for promotional purposes without additional compensation.
11.I.vi. SREM reserves the right to cancel, suspend, modify, or terminate the Promotion if fraud, technical failures, legal requirements, or other circumstances beyond SREM's reasonable control impair the integrity or proper administration of the Promotion.
11.I.vii. SREM reserves the right to disqualify any entrant who tampers with the entry process, violates these Terms, or attempts to undermine the legitimate operation of the Promotion.
11.I.viii. All decisions made by SREM regarding eligibility, winner selection, interpretation of these Terms, and administration of the Promotion are final and binding to the fullest extent permitted by law.
11.I.ix. SREM reserves the right to verify entrant eligibility before awarding any prize.

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12. Media Rights & Usage

12.A. Copyright Ownership
12.A.i. All photographs, videos, aerial footage, virtual walkthroughs, floor plans, and other media created by Snyder Real Estate Media (“SREM”) remain the sole and exclusive intellectual property and copyrighted works of SREM unless otherwise agreed to in a separate written agreement executed by SREM.
12.A.ii. SREM retains all copyright ownership rights, including the exclusive right to reproduce, distribute, display, license, modify, and otherwise use the created media as permitted under applicable copyright law.
12.A.iii. Payment for services and delivery of completed media does not constitute a transfer, assignment, or sale of copyright ownership.

12.B. Client Usage Rights
12.B.i. Upon completion of services and receipt of all required payments, clients receive a non-exclusive license to use the delivered photographs, videos, and other media for marketing, advertising, and promotional purposes related to the subject property.
12.B.ii. Client usage rights include, but are not limited to, use on real estate listing platforms, brokerage websites, social media, printed marketing materials, and other promotional channels directly related to the marketing of the property.
12.B.iii. Client usage rights do not include the right to sell, sublicense, transfer, resell, or distribute the media for unrelated commercial purposes without prior written permission from SREM.

12.C. SREM Portfolio & Promotional Usage
12.C.i. SREM retains the right to use created media for portfolio, website, advertising, social media, educational, and promotional purposes unless the property owner specifically denies such usage through the Pre-Service Questionnaire or a separate written agreement.
12.C.ii. Property owners may grant or deny such permission through the written consent process or the Pre-Service Questionnaire.
12.C.iii. A denial of promotional or portfolio usage permission does not transfer copyright ownership or limit the client’s granted usage rights.

12.D. Media Rights Restrictions
12.D.i. If a property owner denies permission for SREM to use media for portfolio, marketing, promotional, or educational purposes, SREM will not publicly display or distribute the media for those purposes.
12.D.ii. Any request to transfer copyright ownership or permanently waive SREM’s rights must be documented through a separate written agreement signed by SREM.

12.E. File Storage
12.E.i. SREM is not responsible for long-term storage of media files after final delivery.
12.E.ii. Clients are responsible for downloading, storing, and backing up all delivered media.
12.E.iii. SREM may, but is under no obligation to, retain backup copies of delivered media. Clients should not rely on SREM for future retrieval of delivered files.
12.E.iv. Clients are encouraged to download and back up all delivered media promptly after delivery. SREM does not guarantee the future availability, recovery, or replacement of previously delivered files.

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13. Neighboring Properties & Surroundings

13.A. Visual Considerations
13.A.i. Aerial and ground media may incidentally capture portions of neighboring or adjacent properties, public roadways, vehicles, pedestrians, construction activity, landscaping, or other surrounding features.
13.A.ii. Such elements are often unavoidable due to property location, lot size, camera angle, FAA operational requirements, or environmental conditions.
13.A.iii. Clients acknowledge that surrounding conditions may affect the appearance of the final media.

13.B. Third-Party Conditions
13.B.i. SREM is not responsible for the appearance, condition, maintenance, activities, or actions of neighboring property owners, occupants, contractors, visitors, or members of the public.
13.B.ii. Temporary or permanent conditions outside the subject property, including but not limited to vehicles, construction, noise, debris, equipment, signage, weather effects, or landscaping conditions, do not constitute grounds for refunds, reshoots, or additional editing except as specifically provided under Section 9 (Refund Policy).

13.C. Editing Limitations
13.C.i. Removal, replacement, alteration, or concealment of neighboring properties, structures, vehicles, people, or other surrounding elements through editing is not included in standard services unless specifically agreed to in writing.
13.C.ii. Any requested advanced editing may be subject to additional fees and approval by SREM.

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14. Client Responsibilities, Property Preparation & Site Access

14.A. Property Preparation Prior to Service
14.A.i. Clients are responsible for ensuring the property is fully prepared prior to the scheduled appointment time.
14.A.ii. To achieve the best possible media results, clients are encouraged to complete the following preparation tasks before SREM arrives:
14.A.ii.a. Turn on all interior lights and replace any non-functioning bulbs where practical.
14.A.ii.b. Open all window blinds, curtains, and shades unless privacy concerns require otherwise.
14.A.ii.c. Remove clutter, personal items, trash, and unnecessary household items from visible areas.
14.A.ii.d. Clean floors, countertops, appliances, mirrors, windows, and other visible surfaces.
14.A.ii.e. Remove dishes, food items, cleaning supplies, paper towels, and similar items from countertops whenever possible.
14.A.ii.f. Make all beds and arrange furniture in a neat and presentable manner.
14.A.ii.g. Place toilet seats and lids in the closed position.
14.A.ii.h. Remove pet bowls, litter boxes, pet toys, and other pet-related items when practical.
14.A.ii.i. Secure or remove vehicles from driveways and prominent exterior locations if they are not intended to appear in the media.
14.A.ii.j. Ensure lawns, landscaping, and outdoor areas are reasonably maintained and free of visible debris.
14.A.iii. SREM is not responsible for cleaning, staging, organizing, landscaping, moving personal property, or preparing the property unless specifically agreed to in writing.
14.A.iv. Media quality may be impacted by the condition and presentation of the property at the time of service.

14.B. Contactless Service Option
14.B.i. Clients are not required to be present during the appointment.
14.B.ii. Clients requesting contactless service must provide all necessary access instructions, lockbox information, gate codes, parking instructions, and property information prior to the appointment.
14.B.iii. SREM is not responsible for delays, missed media opportunities, or incomplete coverage resulting from inaccurate or incomplete access information.
14.B.iv. Upon completion of the services, SREM will make reasonable efforts to secure the property using the access method provided by the client.

14.C. Client Presence During Service
14.C.i. Clients may remain present during the appointment if they choose.
14.C.ii. To ensure efficient production and professional results, clients are encouraged to remain in areas that are not actively being photographed or filmed.
14.C.iii. Clients should avoid entering active filming or photography areas unless requested by SREM.
14.C.iv. Excessive interruptions, direction, movement through active filming areas, or interference with operations may impact production efficiency and final media quality.
14.C.v. SREM reserves the right to pause or modify operations if client activity interferes with the safe or effective completion of services.

14.D. Access & Site Information
14.D.i. Clients must provide accurate and complete information regarding property access, lockboxes, gate codes, parking instructions, restricted areas, occupancy status, animals, hazards, and other relevant site conditions.
14.D.ii. Failure to provide accurate information may result in delays, incomplete services, additional fees, cancellation, or rescheduling.
14.D.iii. Delays resulting from inaccurate or incomplete access information may result in reduced service coverage, additional fees, rescheduling, or cancellation, as determined by SREM.

14.E. Occupants, Visitors & Animals
14.E.i. Clients are responsible for ensuring that occupants, tenants, visitors, contractors, and animals do not interfere with service operations.
14.E.ii. Animals should be secured or supervised during the appointment whenever practical.
14.E.iii. SREM is not responsible for delays, interruptions, safety concerns, or incomplete coverage resulting from occupants, visitors, tenants, contractors, or animals present at the property.

14.F. Safety & Right to Refuse Service
14.F.i. SREM reserves the right to refuse, suspend, modify, or discontinue services if conditions are deemed unsafe, inaccessible, unlawful, materially misrepresented, or otherwise unsuitable for professional operations.
14.F.ii. Safety determinations are made solely at SREM's discretion and may include concerns involving weather, property conditions, aggressive animals, hazardous materials, structural concerns, criminal activity, or other safety risks.
14.F.iii. Any refusal, suspension, or discontinuation of service under this section shall not create liability for SREM and may be subject to the cancellation provisions outlined in these Terms & Conditions.

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15. Liability Disclaimer

15.A. General Limitation of Liability
15.A.i. To the maximum extent permitted by applicable law, SREM shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to the services provided, including but not limited to property damage, personal injury, delays, loss of use, loss of revenue, or business interruption, except to the extent liability cannot be limited under applicable law.

15.B. Client Responsibility for Property Conditions
15.B.i. Clients are responsible for ensuring the property is clean, safe, accessible, and ready for filming.
15.B.ii. SREM is not responsible for cleaning, staging, moving items, or preparing the property unless explicitly agreed in writing.

15.C. Accuracy of Information Provided
15.C.i. SREM is not responsible for issues, delays, or damages resulting from inaccurate, incomplete, or omitted information from the client (e.g., access instructions, hazards, animals, or restrictions).

15.D. Third-Party and Environmental Factors
15.D.i. SREM is not responsible for factors outside its control that may impact media quality, including neighboring property conditions, vehicles, pedestrians, traffic, weather, lighting, construction, noise, or temporary obstructions.
15.D.ii. Such factors do not automatically qualify for refunds, re-shoots, or additional editing. Any refund eligibility shall be determined according to Section 9 (Refund Policy).

15.E. Aerial and Drone Operations
15.E.i. Drone operations are subject to the operational limitations outlined in Section 10 (Drone & Aerial Operations).
15.E.ii. SREM shall not be liable for inability to complete aerial services due to legal, environmental, or safety restrictions.
15.E.iii. Any aerial limitations do not entitle clients to refunds except as expressly provided in Sections 9 and 10.

15.F. Media Expectations and Performance Disclaimer
15.F.i. SREM exercises professional creative judgment and maintains a cinematic editing style.
15.F.ii. SREM does not guarantee satisfaction beyond the included revision policy.
15.F.iii. SREM does not guarantee property sale, listing performance, marketing effectiveness, or financial outcomes from the media.

15.G. Equipment and Technical Limitations
15.G.i. SREM uses professional equipment, but unforeseen technical issues may occur.
15.G.ii. In the event of equipment failure, data loss, software malfunction, or other unforeseen technical issue that materially prevents completion or delivery of the contracted services, SREM's sole obligation shall be, at its discretion, to reschedule the affected services or provide a partial or full refund in accordance with Section 9 (Refund Policy).

15.H. Limitation of Financial Liability
15.H.i. SREM’s total liability shall not exceed the total amount paid by the client for the service giving rise to the claim, or the fair market value of the service provided if no payment was made.

15.I. Indemnification
15.I.i. The client agrees to indemnify, defend, and hold SREM harmless from claims, damages, liabilities, or expenses arising from or related to the service, including unsafe property conditions, lack of authorization, violations of laws or HOA rules, or third-party disputes.

15.J. Force Majeure
15.J.i. SREM shall not be liable for any failure or delay in performing its obligations when such failure or delay results from causes beyond its reasonable control, including but not limited to severe weather, natural disasters, acts of God, government actions or restrictions, public emergencies, labor shortages, equipment failure, internet outages, utility failures, transportation disruptions, or other unforeseen events beyond SREM's reasonable control.
15.J.ii. In the event of a Force Majeure event, SREM may suspend, postpone, reschedule, modify, or cancel the affected services without liability. Any applicable refunds or rescheduling options shall be governed by Sections 8 (Cancellation & Rescheduling) and 9 (Refund Policy).

15.K. Acceptance of Risk
15.K.i. By booking services, the client acknowledges and accepts all reasonable risks associated with on-site photography, videography, and drone operations conducted professionally and lawfully.

15.L. Severability
15.L.i. If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

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16. Amendments to Terms

16.A. Right to Modify Terms
16.A.i. Snyder Real Estate Media (SREM) reserves the right to update, modify, revise, or replace these Terms & Conditions at any time without prior notice.

16.B. Acceptance of Changes
16.B.i. Continued booking or use of SREM services after any updates or modifications to these Terms & Conditions constitutes acceptance of the revised Terms & Conditions.

16.C. Effective Date of Changes
16.C.i. Any updates or revisions to these Terms & Conditions shall become effective immediately upon being published or otherwise made available to clients.

16.D. No Waiver
16.D.i. Failure by Snyder Real Estate Media (SREM) to enforce any provision of these Terms & Conditions on one or more occasions shall not constitute a waiver of that provision or of SREM's right to enforce it at any later time.

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Updated: July 4th, 2026

17. Governing Law

17.A. Applicable Law
17.A.i. This agreement shall be governed by and interpreted in accordance with the laws of the State in which the services are performed.

17.B. Jurisdiction
17.B.i. Any disputes arising out of or related to these Terms & Conditions or the services provided by Snyder Real Estate Media (SREM) shall be resolved within the appropriate courts of the State in which the services are performed.

17.C. Venue
17.C.i. The parties agree that venue for any legal action shall be proper in the county where the services were performed, unless otherwise required by law.

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